Job Openings Support Engineer - Electronic Trading Technology

About the job Support Engineer - Electronic Trading Technology

Our Client is a global investment firm built around world-class talent, sound risk management, and innovative market-leading technology.


Duties and Responsibilities

  • Provide first and second level support for Front Office staff (Traders, Investment Professionals) to quickly identify and resolve issues as they arise and ensure continuity of the business.  
  • Work closely with Front Office Traders and investment professionals to gather business requirements and liaise with various IT teams to ensure delivery of functionality. 
  • Work in all aspects of user / strategy application support for the company Asset Manager Equity Team primarily in Chicago. 
  • Assist in the deployment, checkout, and QA testing of applications.  Also involved in the training and marketing of applications as appropriate.
  • Participate in global coverage of system support & SOD/intraday health checks.
  • Work with senior business leads in New York/Chicago to align and coordinate initiatives with Chicago/NY accordingly and vice versa. 
  • Work closely with the back office teams to remedy issues related to security setups, trade booking, corporate actions, price breaks, and book keeping entries.  


Required Skills

  • Knowledge of trading or risk systems
  • Financial industry background 
  • Experience with Unix, Linux 
  • Experience with databases such as Sybase or SQL  
  • Knowledge of KDB a plus
  • Proficiency in shell scripting language 
  • Knowledge of FIX protocol 
  • Understanding of trading workflows
  • Ability to communicate with technical and non-technical colleagues alike
  • Proficient communication skills (written & verbal)
  • Minimum 3 years work experience 
  • Personality characteristics:
  • Passion for solving investment business problems through the use of technology and fundamentals
  • Strong critical reasoning skills
  • Detail-oriented approach to solving problems
  • Enthusiasm for learning & results oriented
  • Proficient context switcher in fast paced, mission critical environment
  • Strong work ethic & high degree of integrity
  • Self starter that demonstrates a strong sense of ownership, execution, and ability to work and deliver results with minimal supervision



Bachelors Degree in engineering or computer science or related field of study.